Terms of Service

Overview

These Terms of Service ("Terms") govern your interaction with Allbirds' online platform and all related commercial transactions within the United States. By using this website, you accept and agree to comply with these Terms.

Permitted Use and Prohibited Actions

When accessing Allbirds' website, you must do so lawfully and appropriately. The following are expressly prohibited:

Accessing restricted system directories without proper authorization;
Disrupting, overloading, or compromising the security or operation of the website;
Uploading or transmitting viruses, ransomware, or any malicious software;
Copying, reproducing, reselling, or exploiting any proprietary content without prior written consent;
Executing fraudulent, deceptive, or unauthorized activities related to your use of the platform or orders.

Product Information and Order Acceptance

Allbirds strives to provide accurate details including pricing, stock levels, descriptions, and images for our products such as Allbirds slippers and Anytime socks. However, errors may occur. Your order is considered an offer to purchase, which Allbirds must explicitly accept.

Order acceptance depends on stock availability and verification of pricing. Allbirds reserves the right to refuse, limit, or void any order for reasons including pricing irregularities, stock shortages, payment issues, or anti-fraud measures.

Order Processing and Shipping

Once accepted, orders are processed within 1-3 business days. Delivery estimates range from 7-12 business days from shipment. Shipping costs are calculated and displayed during checkout.

Returns and Refunds

Return Requests: Customers have 14 calendar days after delivery to request returns.
Eligibility: Returned items must be unused, unaltered, and in their original packaging.
Return Shipping: Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
Authorization: Return authorization must be obtained by contacting Allbirds support at davidneqo@gmail.com before sending any items back.
Refunds: Following inspection of returned items, refunds will be issued within 5-10 business days to the original payment method.

Order Cancellations

To cancel an order, you must submit your cancellation request within 24 hours of placing the order. Beyond this 24-hour window, processing may have begun, and cancellation may no longer be possible.

Intellectual Property

All materials on this site, including text, graphics, trademarks, code, and site design, are owned exclusively by Allbirds or its licensors and are protected by intellectual property laws. Unauthorized use is prohibited.

Disclaimer

Except where prohibited by law, Allbirds provides this platform "as is" and "as available" without warranties of uninterrupted or error-free service. All statutory warranties are waived to the fullest extent permitted by law.